Original Broadcast Date: August 15, 2024
Summary: One of the most asked about topics in workplace conflict resolution is “How to prepare for a difficult conversation like giving someone feedback about a ‘problem’ behaviour.” While we may consider them difficult, these kinds of conversations have the potential to be constructive and strengthen how we relate to one another in the workplace. In this session, we’ll look at why we find conversations difficult, what is a problem behaviour anyways, and what we may want to prepare for and keep in mind to encourage a constructive experience.
Webinar recording
Webinar resources
- Download the Slide Deck
- White Supremacy Culture in Organizations from Dismantling Racism Works, adapted by The Centre for Community Organizations
- Effective Feedback from the University of Victoria (Experience Cube by Gervase Bushe)
- Discover the 3-step framework for non-icky disciplinary talks
- Introduction to Unconscious Bias (French Version Available)
- Interested in learning more about conflict resolution and psychological health and safety? Sign up for the Novel HR newsletter here.
- Safe Enough To Soar: Accelerating Trust, Inclusion, and Collaboration In The Workplace – Frederick A Miller and Judith H Katz
- How Emotions are Made – Lisa Feldman Barrett
- Difficult Conversations: How To Discuss What Matters Most – Sheila Heen, Douglas Stone, and Bruce Patton
- Thanks For the Feedback: The Science and Art of Receiving Feedback Well – Sheila Heen and Douglas Stone
- Thin Book of Trust – Charles Feltman
- Interested in contacting Sarah at Novel HR?
- Email: sarah@novelHR.ca
- www.novelHR.ca
About the presenter
Sarah Albo (she/her) is a Qualified Mediator with the ADR Institute of Canada, Certified Workplace Mediator and Trainer, HR Consultant and Psychological Health and Safety Advisor. She helps employees and organizations reduce the time, stress, and costs associated with destructive workplace conflict. She founded Novel HR to support organizations to improve the mental health and wellbeing of their employees through a focus on conflict resolution.
Sarah believes with space and support, employees can turn their destructive conflicts into constructive experiences. Through coaching and mediation, she helps employees prepare for and participate in difficult conversations for lower stress, better productivity, and leadership development.
“Really appreciate CharityVillage continuing to offer these webinars – they are a great resource for our sector!“
– Past CharityVillage Webinar Participant
