Summary
Description
Itinerant Settlement Worker
TNO – The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seeking four Itinerant Settlement Workers to join our team in full-time contract role until March 31, 2025, with possibility of extension.
Requirements for the position include a post-secondary education, such as a diploma, or degree, preferably in Social Services or a related field, with equivalent work experience in a similar role also being acceptable. Candidates should have minimum of one-year experience in assisting newcomers with settlement issues, demonstrate a strong understanding of immigrant and refugee issues and possess familiarity with community resources facilitating newcomers' integration. Essential qualifications include prior experience in working with low-income, multi-racial, multi-lingual newcomer communities, particularly in diverse neighborhoods. Fluency in written and verbal English and one of the required languages (Spanish, Bengali, Tamil) is essential for effective communication in this role, along with strong interpersonal skills to develop and maintain positive community relationships and partnerships. Additionally, the candidate must have excellent facilitation skills for conducting workshops and information sessions, as well as technical proficiency in Microsoft Office, virtual platforms, database entry, creating presentations, and operating office-related equipment.
DUTIES & RESPONSIBILITIES
- Conduct comprehensive intake and assessment processes to identify the settlement needs of newcomers, including immediate, short-term, medium-term, and long-term goals.
- Develop personalized service plans based on the assessment and client needs, ensuring alignment with organizational policies and procedures.
- Provide newcomers with generic and fundamental settlement-related orientation and make appropriate referrals to essential services.
- Distribute newcomer information guides to itinerant newcomer clients, ensuring accessibility to relevant resources.
- Ensure clients' physical safety and emotional well-being under CMAS and TNO's Health and Safety Policies.
- Plan, organize, and facilitate group workshops and orientation sessions to support clients' settlement and integration journeys.
- Conduct at least two monthly workshops and information sessions, collaborating with other teams and programs within the agency.
- Screen, shortlist, and recruit volunteers and placement candidates, ensuring alignment with program needs and objectives.
- Provide comprehensive orientation and training for all accepted candidates and maintain an up-to-date database of volunteer information and placement data, ensuring accuracy and accessibility.
- Ensure that volunteers' and placements learning goals and professional experience needs are met through meaningful engagement and support.
- Input data into appropriate databases as specified by the agency, maintain program records and submit required reports, maintaining accuracy and confidentiality.
- Develop monthly work plans and activities, ensuring the confidentiality and security of all records/files.
- Maintain required program records and submit weekly and monthly reports per organizational requirements.
- Develop monthly work plans and activities, ensuring alignment with program objectives and priorities.
- Coordinate activities with other TNO departments and services, fostering collaboration.
- Actively participate in program community development activities, including advocacy, outreach, community engagement and empowerment initiatives.
Vaccination Requirement – You must be fully vaccinated against COVID-19, subject to any valid medical or religious exemption from vaccination as provided by the Ontario Human Rights Code.
Screening – As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening.
Travel Requirements: Access to a vehicle is an asset as travel is required between locations.
Schedule: Full-Time hours: 35 hours per week, and flexible between 8:30 AM to 8:00 PM. Evening and weekend work may be required as decided by program needs.
Work Location: Multiple locations (Schools, libraries or community centers).
Job Type: Full-Time Contract until March 31, 2025
Number of Positions: 3
Languages Required:
- 1 x Spanish
- 1 x Bengali
- 1 x Tamil
Benefits:
- Professional Development Support
- Employee Assistance Program (EAP)
- Social activities organized by the organization
Application Process: Please submit your resume by email with “Itinerant Settlement Worker” in the subject line to Recruitment@tno-toronto.org. We thank all applicants for their interest, but only those selected for further consideration will be contacted.
TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups to apply. TNO is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code. Please let us know if you require accommodation at any stage of the recruitment process. We thank all applicants for their interest, but only those selected for further consideration will be contacted.
