Governance Q&A: Reimbursing volunteer expenses

The charity volunteering I do involves a lot of driving. The organization can afford to pay for gas, but the volunteer coordinator refuses to accept claims. Should they reimburse us? Or should we have a stipend from which to pay...

How to manage volunteers in difficult economic times

A US study conducted by The Independent Sector, a US-based not-for-profit organization, confirms that when people are worried about their personal economic situation, overall giving and volunteering drops. Their facts suggest that giving drops by more than 50% and volunteering...

Volunteers and risk management for Canadian nonprofits and charities

Volunteers are one of the most important assets of nonprofit and charitable organizations in Canada. They bring time, enthusiasm, and skills to the organization or to a program. They can also make the delivery of programs far more cost-effective. Many...

Volunteer and staff roles and responsibilities

Did you know that the word volunteer comes from Latin, and can be translated as "will" (as in doing something out of one’s own free will)? In not-for-profit organizations, volunteer leaders are the proverbial airplane pilots unless, of course, yours...

Adjust your thinking: Shifting the focus to volunteer retention

Recruit, recruit, recruit... Why is everyone so focused on recruitment of volunteers? It seems that every organization I meet these days is focused on recruitment. If only we had more volunteers! If only we had more volunteers...it would solve all...

Effective relationships between staff and volunteers

Build understanding and collaboration: Paid staff are respected and are empowered to fully participate in planning, decision-making and management related to volunteer involvement. There is a conscious, active effort to reduce the boundaries and increase the teamwork between paid and...

Of cars and oil changes and…team building???

What could cars and oil changes possibly have to do with building successful volunteer-staff teams? If you are scratching your head, then read on… The analogy comes from Donna Lockhart, CVRM, of RETHINK GROUP. Her father always told her that...

Understanding volunteer motivations

I am frequently asked, "How do we motivate our volunteers?" My response is, "You don't." Volunteers bring their own unique motivations to their work. A good volunteer manager learns to identify those motivations and then helps each volunteer achieve a...

Governance Q&A: How to manage troublesome volunteers who mean well

I have some volunteers that are more trouble than they are worth, but they are good-hearted people who mean well. Another team leader suggested I fire them. Can a nonprofit ethically get rid of people who want to help? Not...

Tools for nonprofit leaders: Dealing with objections

Too often when we ask a member to volunteer his or her time and talent we are greeted with "objections": no time, no interest, maybe next year. This article offers suggestions on how to turn objections into YES. 1. Never...