Case Manager

CASE MANAGER

Transitional Aged Youth Program (TAY) 

One (1) Bargaining Unit, Contract Full-Time Position 1 Year with Possibility of Extension

Existing Vacancy

Monday-Friday: 9:00am-5:00pm

Compensation $28.54/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness.  These services include, but are not limited to, case management, supportive housing and adult day program services.  A full listing of our services can be viewed on our website at  https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting.  If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

Role Overview

Cota’s TAY Program provides case management services to adults with developmental disabilities who were formerly in the care of a Toronto-based child welfare agency and who currently reside in a per diem residence. The Case Manager ensures that clients receive quality support while they are transitionally housed in a per diem residence and actively coordinates placements and transitional planning to move to new settings within the Adult Developmental: 

• Services Sector, Regular office hours are 9:00am to 5:00pm Monday to Friday (excluding statutory holidays).
• Work from home for administration tasks and maintain service user files.
• Travelling into the community to connect with service users and support teams on a monthly basis to provide case management.
• Attend monthly team meetings and participate in trainings throughout the year.
• Participate in internal committees on rotational basis.

About the Team

This program supports adults with developmental disabilities who were formerly in the care of one of the Toronto-based Children’s Aid Societies.  The program ensures that clients receive quality support while they reside in privately operated fee-for-service residential care settings by offering case management services to the clients and by providing effective oversight to the fee-for-service agencies.  On an annual basis, the program is responsible for ensuring that each fee-for-service agency is audited in order to ensure compliance with Quality Assurance Measures (QAM) regulations. Our team is currently comprised of 12 Case Managers that provide Case Management to individuals residing across Ontario in privately operated fee-for-service residential care settings, as well as 3 QAM Officers that audit these private operators to ensure Quality Assurance Measures.

Primary Responsibilities:

• Providing case management to clients in the developmental sector residing in congregate care or host family homes.
• Providing advocacy on behalf of the client and connecting the client to services.
• Ensuring that residential agencies are providing proper quality of care as outlined by QAM legislation.
• Assisting the client in finding meaningful activities (e.g. recreational, educational, employment, etc.).
• Assisting the client in developing goals and identifying barriers.
• Developing a collaborative, supportive and therapeutic relationship with each designated client for whom he/she is assigned primary responsibility.
• Completing a comprehensive assessment of the nature of each client’s unique goals and needs through collaborative engagement with each client and their respective support networks.
• Providing guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and a Recovery/Goal Plan.
• Assisting each client in accessing and coordinating other supports, services and appointments.
• Assisting clients with emergency and/or crisis needs as required/appropriate.

The Successful Candidates Require:

• A degree of a recognized university or a community college diploma in a discipline of study in the human services field and/or a recognized program in health/social rehabilitation services.
• Two to three years of experience supporting people with developmental disabilities or other marginalized groups.
• Sound clinical knowledge and understanding of the client population and demonstrated ability to work effectively with individuals with a developmental disability.
• Previous work experience and/or knowledge about how to provide the following services:  assessment, service coordination, transition planning, informal counselling and advocacy/rights protection.
• Knowledge of the principles of case management theory/practice using a client-centred philosophy.
• Excellent knowledge of community resources specific to people living with a developmental disability and demonstrated ability to negotiate with others on behalf of clients.
• Experience with and demonstrated ability to engage and connect with diverse clients and community partners.
• Demonstrated ability to use problem-solving techniques to identify and assess client needs and support client goals.
• Excellent administrative skills, organizational skills, communication skills and interpersonal skills.

Other Requirements and Working Conditions:

• Must have access to a vehicle (Please note that access to a vehicle means owning, borrowing, or renting a vehicle. Alternatively, it can include using ride services such as Uber, cabs, and taxis at no cost to Cota).
• Additionally, candidates are required to reside within a specific catchment area which includes any of the following areas: Burlington, Hamilton, Mississauga, Brampton, Oakville.

Application Details

Please forward a cover letter and your current resume on or before December 23rd, 2024 by 4:00 pm with the reference EX329. 

Cota’s Values & Commitment

Cota’s core values of Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation are at centre of who we are and what we do.

As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects Cota’s commitment to recognizing everyone’s contributions, respect of everyone’s dignity, unique experience and potentials.

Cota will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Cota’s Diversity Statement

Cota remains respectful of all protected rights in line with the grounds laid out by the Ontario Human Rights Code (OHRC). Cota is also strongly committed to diversity and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of our hiring process, you may be asked to complete demographic survey. This survey is voluntary and any information provided shall remain anonymous and confidential, only being used for the purpose of workforce reporting.

Cota’s Accessibility Statement

Cota is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants with disabilities. For any recruitment related accommodation needs and/or requests please contact the HR Department via email to hr_recruitment@cotainspires.ca

Additional Information:

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Scent Free: Cota encourages a scent-free environment. Any staff or visitor attending any of our sites should please refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) 

We would like to thank all those that apply; however, due to high volumes of interests, only those selected for an interview will be contacted.

Thank you, Cota’s HR Department.

Apply Now